Terms and Conditions for Man With Van Welling

These Terms and Conditions set out the basis on which Man With Van Welling provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, you agree that these terms apply to the work we carry out for you, unless we have agreed different conditions in writing. Please read this page carefully before confirming any service. It explains how bookings are made, when payment is due, how cancellations are handled, what liability we accept, how waste and disposal work, and which law applies.

For the purposes of these Terms, “we”, “us”, and “our” refer to the service provider trading as Man With Van Welling, and “you” or “the customer” means the person requesting the service, including any individual or business acting on behalf of another party. These terms apply to domestic and commercial jobs, single-item collections, multi-item transport, courier-style moves, and similar van services. Any special instruction, quotation note, or written agreement forms part of the contract only where it is confirmed by us.

We reserve the right to update or revise these Terms from time to time. The version in force at the time your booking is accepted will usually apply to that booking. If a change is necessary because of a legal requirement, safety issue, or operational reason, we may apply updated terms to future services. Nothing in these Terms affects your statutory rights under UK law.

1. Booking Process

A booking with Man With Van Welling is only confirmed once we have accepted your request and provided a booking confirmation, written estimate, invoice, or other clear acceptance. An enquiry alone does not create a binding contract. We may ask for details such as the collection and delivery addresses, access conditions, item lists, load size, floor level, parking restrictions, and any special handling requirements. You must ensure that all information supplied is accurate and complete.

Quotes are normally based on the information provided at the time of enquiry. If the actual service differs from the original description, including increased volume, extra labour, longer distance, waiting time, difficult access, or additional stops, we may revise the price accordingly. Any fixed quote may be void if key information was inaccurate or omitted. In such cases, we will explain the reason for any adjustment before continuing where reasonably practicable.

It is your responsibility to ensure that items are ready at the agreed time and that lawful access is available at both collection and delivery points. This includes arranging parking where required, securing permits if needed, and making sure items can be safely moved without unnecessary delay. We may refuse to carry out work that is unsafe, unlawful, or outside the scope of the agreed service.

2. Service Conditions and Customer Obligations

You must tell us in advance about any fragile, valuable, hazardous, oversized, or awkward items. This includes items that require dismantling, specialist lifting, temperature control, or extra protection. We may decline to move certain goods, including but not limited to flammable materials, illegal goods, live animals, perishable items, or items that are dangerous to transport under UK law. If you fail to disclose a restricted item, you may be responsible for any loss, damage, penalty, or delay caused.

You are responsible for packing items properly unless we have agreed in writing to provide packing assistance. We do not guarantee the safety of poorly packed boxes, loose contents, or self-assembled packaging that is unsuitable for transport. Where we assist with loading or unloading, you remain responsible for ensuring that all items are correctly labelled and that any special handling instructions are made clear before the job begins.

We may use subcontractors, additional drivers, or assistants to complete a booking. Where this happens, the service will still be performed under these Terms. We will exercise reasonable care in selecting personnel and ensuring the job is completed with due skill and care. However, delays caused by traffic, weather, road closures, accidents, mechanical issues, or circumstances beyond our control are not treated as breaches of contract.

3. Payments

Unless we agree otherwise in writing, payment is due on completion of the job. In some cases, a deposit, part-payment, or advance payment may be requested to secure the booking, especially for larger jobs, peak periods, or jobs involving significant planning. Where a deposit is taken, it may be non-refundable unless we cancel the service or a different arrangement is confirmed in writing.

All prices are stated in pounds sterling and may be quoted inclusive or exclusive of VAT depending on our registration status and the wording of the quote or invoice. You must pay the full amount without deduction, set-off, or withholding unless required by law. If payment is not made on time, we may charge reasonable administrative costs, late payment charges where legally permitted, and any costs incurred in recovering the debt.

We accept that there may occasionally be a dispute over a charge. If you dispute any invoice, you should notify us promptly and provide full details. You must still pay any undisputed amount on time. No complaint or query suspends payment of sums that are clearly due for completed work, unless we agree otherwise in writing.

4. Cancellations, Rescheduling, and Waiting Time

If you wish to cancel or reschedule a booking, you must give notice as early as possible. The amount you may be charged depends on the notice given, the nature of the booking, and any costs already incurred. Where a cancellation takes place after we have reserved time, vehicle capacity, or staff, we may retain part or all of any deposit to cover lost time and administration.

If you cancel shortly before the agreed time, or fail to provide access or be present when required, we may charge a cancellation fee or a wasted journey fee. If we are delayed because you are not ready, you may be charged for waiting time at our standard rate or at a reasonable rate notified to you. We will usually try to accommodate rescheduling where our diary permits, but we are not obliged to do so.

We may cancel or suspend a booking if we reasonably believe the work is unsafe, unlawful, materially different from what was described, or impossible to complete due to circumstances beyond our control. If we cancel without fault on your part, any prepaid amount for work not carried out will normally be refunded, subject to any non-recoverable costs already incurred and any lawful deductions agreed in advance.

5. Liability and Loss or Damage

We will use reasonable care and skill in carrying out the service. Our liability is limited to loss or damage caused by our proven negligence, breach of contract, or wilful misconduct. We are not responsible for pre-existing damage, hidden defects, items packed inadequately by the customer, or problems caused by the nature of the item itself. You should inspect your belongings before the move and raise any concerns immediately.

Any claim for damage must be reported as soon as reasonably possible and in any event within a reasonable time after the service is completed. You should provide evidence of the issue, including photographs, a description of the affected item, and any relevant receipts or proof of value. We may inspect the item before agreeing a remedy. Where liability is accepted, our remedy may include repair, replacement, or compensation up to a reasonable amount reflecting the proven loss.

To the fullest extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or any special damages arising from the service. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

6. Waste Regulations and Disposal

Where our service includes removal, disposal, or clearance of items, you must ensure that you have the legal right to request disposal of those goods. We operate in accordance with UK waste laws and environmental requirements. You must not ask us to remove hazardous waste, controlled waste, or items that require specialist disposal unless we have expressly agreed in writing and are legally permitted to handle them.

Any waste transfer must be lawful, and we may require details about the type and origin of the waste before accepting it. If we collect items for disposal, you are responsible for ensuring they are accurately described and separated where necessary. Misdescribed waste may result in refusal of collection, additional charges, or referral to the appropriate authority if required by law. We may issue or retain documents needed to show that waste has been transferred properly.

If items are left for disposal but are later found to include restricted materials, batteries, electrical goods, liquids, paint, gas cylinders, asbestos, clinical waste, or other prohibited substances, you will be responsible for any extra cost, storage, handling, or legal consequence arising from that discovery. We may also refuse to transport goods that could contaminate other items, vehicles, or premises.

7. Access, Delays, and Site Conditions

You must ensure that the collection and delivery locations are reasonably accessible for a van and that any necessary permissions are in place. If there are stairs, narrow corridors, insufficient parking, limited lift access, low ceilings, restricted entry times, or other difficulties, you must tell us in advance. We may charge extra for conditions that require additional labour, longer loading times, or specialised equipment.

We are not responsible for delays caused by missing keys, locked premises, incorrect addresses, unavailable parking, or failure to provide accurate instructions. If completion of the service becomes impossible because access is denied or the location is unsafe, we may treat the booking as cancelled by you and charge any reasonable costs incurred. Where possible, we will keep you informed and may offer a revised time, but this is not guaranteed.

If we are asked to move items by a route that appears unsafe or likely to cause damage, we may choose an alternative method or refuse part of the work. Our drivers and team members have the right to stop work if they consider there is a genuine health and safety risk. No reduction or refund will be due for work lawfully refused on safety grounds.

8. Complaints and Contractual Changes

If you are dissatisfied with any part of the service, you should notify us promptly so that we can investigate. We may ask for supporting information and, where appropriate, give you the chance to allow us to remedy the issue. Any agreed variation to the service, including an extension of time, extra stops, additional load, or altered delivery arrangements, should be confirmed clearly. Verbal requests made during the job may still be chargeable.

No employee, driver, or subcontractor is authorised to vary these Terms unless we confirm the change in writing. If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. A failure or delay in enforcing any right under these Terms does not mean that the right has been waived.

These Terms, together with the booking confirmation and any written quote or invoice, contain the entire agreement between you and us for the service, unless a separate written contract says otherwise. You should keep a copy for your records. By proceeding with the booking, you confirm that you have read, understood, and accepted the conditions that apply to your use of Man With Van Welling.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these Terms, or any related booking shall be dealt with by the courts of England and Wales, unless mandatory law requires otherwise. If you are a consumer, nothing in this clause affects any rights you may have under applicable consumer protection law.